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Consulting services to support strategic and operational initiatives for insurers, TPA’s and Vendors . We provide innovative solutions to support market trends, enhance capabilities, streamline service models and mitigate risks associated with disability and leave management (federal/state/paid leaves) programs. We focus on proper and effective management of all lost time programs by maximizing efficiencies and creatively enhancing the customer experience to drive profitable growth and customer retention.

Our Services include the following areas of support and consultation:

- Strategic Innovation to better position your services in the market

- Service/Claim Model Assessment to ensure market competitiveness

- Market Assessment/Benchmarking

- New Product/Capability Development, implementation and market rollout

- Technology Platform Evaluation for disability, absence and leave systems

- Implementation support during peak times

2nd/3rd Level disability appeals and Fraud detection audits

- Financial/Pricing Review: Includes overall financial goals and market competitiveness

- Broker/Consultant Education, Introductions and Training

- Partnership Strategy including collaboration with insurers

- Capabilities Assessment (including customer journey maps, call center design, prem collection process for those on leave) 

- ADA (Americans with Disabilities Act) Evaluation and Assistance

- Return to Work Program Development, Training and Implementation

- Other Vendor Strategic Partnerships (EAP, capabilities, payroll, etc.)

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